- مدة الدورة التدريبية: 5 Days
تفاصيل الدورة
This Seminar will give the participants the way to get the knowledge of Customers, Perceptions and attitudes about an organization's business and how it will greatly enhance its opportunity to make better business decisions.
Course Outlines:
- Customer Satisfaction General.
- Voice of the customer &QFD.
- Determining Customer Requirements.
- Reliability and Validity of information.
- Customer Satisfaction Questionnaire Construction.
- Sampling methods.
- Using Customer satisfaction Questionnaires.
- Examples of Customer Satisfaction Questionnaires.
Who should attend:
- Marketing, sales, customer services and Quality staff & managers.
نبذة عن معهد American Supplier Institute
1981 The We_They (ASI) brought Dr. W. Edwards Deming back to the United State, 1982 ASI introduced Dr. Genichi Taguchi to the United States. By correctly applying Taguchi Methods..
عرض الجميع دورات American Supplier Institute- 13 USD
260 USDمدة الدورة التدريبية: Upto 4 Hours - Risk Management in Health Training Express13 USD
280 USDمدة الدورة التدريبية: Upto 3 Hours