Measuring Customer Satisfaction هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This Seminar will give the participants the way to get the knowledge of Customers, Perceptions and attitudes about an organization's business and how it will greatly enhance its opportunity to make better business decisions.

Course Outlines:

• Customer Satisfaction General.
• Voice of the customer &QFD.
• Determining Customer Requirements.
• Reliability and Validity of information.
• Customer Satisfaction Questionnaire Construction.
• Sampling methods.
• Using Customer satisfaction Questionnaires.
• Examples of Customer Satisfaction Questionnaires.

Who should attend:

• Marketing, sales, customer services and Quality staff & managers.