تفاصيل الدورة
This Seminar will give the participants the way to get the knowledge of Customers, Perceptions and attitudes about an organization's business and how it will greatly enhance its opportunity to make better business decisions.
Course Outlines:
- Customer Satisfaction General.
- Voice of the customer &QFD.
- Determining Customer Requirements.
- Reliability and Validity of information.
- Customer Satisfaction Questionnaire Construction.
- Sampling methods.
- Using Customer satisfaction Questionnaires.
- Examples of Customer Satisfaction Questionnaires.
Who should attend:
- Marketing, sales, customer services and Quality staff & managers.
نبذة عن معهد American Supplier Institute
1981 The We_They (ASI) brought Dr. W. Edwards Deming back to the United State, 1982 ASI introduced Dr. Genichi Taguchi to the United States. By correctly applying Taguchi Methods..
عرض الجميع دورات American Supplier Institute Are you from American Supplier Institute ? Claim your course!
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