تفاصيل الدورة

Objective
  • Understanding difference in People
  • Understanding human behavioral patterns and persona
  • Understanding why people become difficult to deal with
  • Avoiding Manipulations of difficult people
  • Developing confidence in dealing with a number of different types of people
  • Applying conflict resolution techniques
  • Using words that de-escalate and give criticism effectively
  • Applying assertive behavior and see instant results
Outline
  • Human behavior and comprehension
  • Communication challenges with different people
  • Establish clear understanding
  • Who can be labeled as difficult people
  • Cultural diversities affecting comprehension and reaction
  • The Perception Divide - why it makes positive outcomes difficult for you
  • The Communication Process
  • Barriers to communication
  • Choice and Control
  • Emotional Intelligence
  • What are the causes of difficult behavior?
  • Developing Trust
  • Gaining Rapport
  • What is challenging behavior.
  • Outcome Thinking
  • Listening for understanding
  • Questioning for Specifics
  • Influencing Framework
  • Strategies for responding to different behavior styles.
  • Appreciating the impact of the different styles of behavior on each other
تحديث بتاريخ 16 May, 2024

المتطلبات

There are no eligibility requirements to attend this course.

وظائف مناسبة لهذه الدورة

General Manager , Human Resources Manager , Head of HR

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