Management Development هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

On completion of this programme, participants will have acquired a range of management skills, shared views which will enhance effectiveness, efficiency and productivity of the organisation and cultivate the management ability of each individual. By the end of the management development programme:

Each participant will have shaped their individual people management style, through improved communication techniques and more efficient time management of their work load. They will have developed some personal goals with attached metrics which can feed into their co-operative performance system.

Front-Line Managers will develop operational and strategic skills such as the importance of coaching of team members. Their leadership skills will be evaluated through psychological assessment provided by DPR Consultants and a path for leadership development will be fostered throughout the module and the one to one coaching sessions.

Each participant will gain a broader understanding of managing people and how to form the most efficient and effective team to increase motivation and productivity in a managed growth environment

Throughout this process, the participants will gain an understanding of the wider environment through industry and competitor analysis, so that their day to day decisions can consider the importance of a short and long term focus and ultimately demonstrate consideration and buy in to the strategic corporate agenda of their cooperative..

A personal plan for each participant will be designed with assigned short and long term agendas for improved behaviours.

Each member will work with their individual strengths and gain help form the training consultant on the path for working on their individual strengths and areas for improvement.

• develop core skills of management (interpersonal, influencing skills, time management and personal organisation, leader behaviours, communication, motivation skills, and conflict resolution)
• understand values and implement leader behaviours.
• identify individual strengths and areas for further development.

ROLE AND RESPONSIBILITY (Day 1)

• Your role and responsibilities
• How you perceive your role
• How others perceive you
• Barriers to that role
• Understanding the Vision of your co-operative

COMMUNICATION AND ASSERTIVENESS (Day 2)

How to get real understanding

• Barriers to effective communication within the team / within your circle of influence and concern
• The importance of active listening / and of body language
• The benefits of a positive attitude
• Two way communication
• Presenting your message
• Managing difficult messages in a professional and compassionate way
• Assertive vs aggressive behaviour
• Understanding your personality (Questionnaire- Keirsey)
• Understanding and appreciating different personalities
• Relating personally and professionally to colleagues and customers

MANAGING CONFLICT (Day 3)

• Understanding the causes of conflict
• Applying effective interventions to conflict scenarios
• Assertive vs Aggressive behaviour
• Quickly diagnosing conflict, developing effective responses and creatin prompt resolution
• Dealing rationally and fairly in a conflict situation

PERFORMANCE MANAGEMENT (Day 4)

• Managing Performance
• Working with the Performance Management System which is in place
• Setting goals and objectives
• 360 degree feedback
• Measuring performance against agreed goals
• Understanding people - enhancing performance
• Giving and receiving feedback
• Following through – closing the loop
• Understanding what motivates and de-motivates people
• Encouraging contribution from everyone
• Believing in the value of diversity and respect
• Empathy and being sensitive to the concerns of others

EFFECTIVE TEAMWORK and RELATIONSHIPS MODULE (Day 5)

• Fostering Teamwork
• Creating a cohesive working team atmosphere
• Phases of team development – storming, forming, norming, performing
• Synergy – creating a cohesive working team atmosphere
• Managing through teams - Empowering team members

COACHING – BEING AN EFFECTIVE COACH (Day 6)

• What does being a coach mean at Tipperary Co-Op?
• Understanding the importance of coaching in managing people
• The characteristics of an effective coach
• The benefits of coaching to the individual and to the Organisation
• Different coaching styles

LEADERSHIP/MOTIVATION/EMPOWERMENT( Day 7 & 8)

• Leadership Behaviour & Motivation
• Characteristics and styles of leadership – team, task, individual
• Being proactive – having a sense of urgency and drive
• Focusing on the task at hand
• Thinking beyond the status quo
• Being accountable for yourself and others
• Developing strategic outlook and taking initiative
• Motivating Theory – a practical approach
• Managing Others, yourself and staff
• Empowering People to act

TIME MANAGEMENT/SELF MANAGEMENT MODULE (Day 9)

• Understanding the benefits of time management
• Achieving greater control of your time
• Analysing your time
• COVEY’S 7 Habits of Highly Effective People
• Use best practice time management techniques
• Prioritise effectively - analyse you time
• Plan (and implement plans) successfully
• Organise yourself within plans
• Delegate where possible
• Manage projects effectively
• Eliminate time wasters
• Implement the Seven Habits of Highly Effective People

INFLUENCING & NEGOTIATING (day 10)

• Enhance your skills as an influencer/ negotiator
• Understand how to be an effective, assertive and persuasive negotiator
• Understand how to negotiate in a variety of relevant work-based scenarios
• Improve your impact within your own sphere of influence
• Learn how to persuade and influence others
• Be aware of and classify different types of negotiation situations
• Understand the stages of the negotiation process
• Identify the obstacles to negotiation
• Evaluate your own current influencing and negotiating style
• Practice different negotiation styles and influencing tactics
• Carry out principled and collaborative negotiations

WHO SHOULD ATTEND?

• All Front Line Managers

METHODOLOGY

• All workshops are of one day duration, facilitated, highly interactive with learning
• applied on the job and revisited at the next module

TRAINING COURSE DESIGN

• This programme will be delivered over 10 modules, all tailored and customised with
• role-plays written to meet the needs of the participants