Manage Operations for Service Excellence هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

INTRODUCTION

This program covers knowledge and application skills in the effective management of resources,along with the use of organizational guidelines to manage service operations. It involves recognizing resources and implementing service operations to achieve service excellence, resolving performance issues and monitoring feedback from customers.

This course is conducted by Capelle Academy (CET)

OBJECTIVES

At the end of the program, participants should be able to:

• Recognize resources required for service operations in accordance to the organizational guidelines
• Implement service operations to achieve service excellence according to the organizationalservice operations plan
• Resolve performance issues
• Monitor feedback from customers and service staff

METHODOLOGY

The learning methods will include:

• Lectures
• Group discussions & presentations
• Case studies
• Experiential activities
• Personal Reflections
• Question and Answer

WHO SHOULD ATTEND

The program is designed for call Center Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors and Team Leaders.