ITIL V4 Foundation هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

TIL is the world's most popular framework for IT Service Management (ITSM). The latest edition of the framework, ITIL 4 is much more practical than ITIL V3 ITIL 4, offers a modernized and community-driven approach, ITIL 4 also incorporates concepts from other leading frameworks, Understand the end-to-end operating model, and how Lean, Agile and DevOps are central interfaces in ITIL guiding principles and continuous improvement practices.

Learning Objectives

This introductory module gives a complete overview of the ITIL 4 Framework, the evolution of ITIL 4 and best practices, and an introduction to the ITIL 4 certification structure.

• A high-level overview of ITIL v3's 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
• The seven Guiding Principles of ITIL 4
• ITIL's new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a focus on 18 of these
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

• Introduction to Service Management and ITIL
• Key Concepts of Service Management
• The Four Dimensions of Service Management
• The ITIL Service Value System
• ITIL Management Practices