ITIL® Service Operation Lifecycle Classroom هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

The Service Operation Lifecycle course will be of interest to:

• Inpiduals who have their ITIL Foundation Certificate and who want to purse the intermediate and advanced level ITIL certifications
• Inpiduals who require understanding of the ITIL Service Operation phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
• IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved
• Inpiduals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
• Inpiduals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
• A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle

Learning Objectives:

• Upon completion of this course and examination, the learner will gain competencies in:
•  Understanding Service Management as a Practice and Service Operation principles, purpose and objective
•  Understanding how all Service Operation processes interact with other Service Lifecycle processes
• The subprocesses, activities, methods and functions used in each of the Service Operation processes
• The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
•  How to measure Service Operation performance
•  Understanding technology and implementation requirements in support of Service Operation
• The challenges, critical success factors and risks related with Service Operation

Course Logistics:

•  A maximum of 18 people can attend this course with 1 instructor
•  Classroom with U-shaped seating arrangement
•  2 break out rooms where available
•  Whiteboard, flipchart, projector
•  Previous ITIL Certificate numbers need to be provided prior to the start of the course