ITIL® Planning Protection and Optimization Capability هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Audience:

The Planning Protection and Optimization Capability course will be of interest to:

•  Inpiduals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications.
•  Inpiduals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management.
•  IT professionals involved in IT Service Management implementation and improvement programs.
•  A typical role includes (but is not restricted to): IT professionals, IT/business managers and IT/business process owners and IT practitioners.

Learning Objectives:

Upon completion of this course and examination, the learner will gain competencies in:

•  Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle
•  Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
•  The activities, methods and functions used in each of the Planning Protection and Optimization processes
•  The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence
•  How to measure Planning Protection and Optimization performance  

The importance of IT Security and how it supports Planning Protection and Optimization

•  Understanding technology and implementation requirements in support of Planning Protection and Optimization
•  The challenges, critical success factors and risks related with Planning Protection and Optimization

Course Organizational Logistics:

•  A maximum of 18 people can attend this course with 1 instructor
•  Classroom with U-shaped seating arrangement
•  2 break out rooms where available
•  Whiteboard, flipchart, projector
•  Previous ITIL Certificate numbers need to be provided prior to the start of the course