تفاصيل الدورة
This course is part of the Microsoft Professional Program Certificate in IT Support.In this course, you will be introduced to and better understand the role of an IT support agent, including core priorities and key responsibilities. You will learn how to improve your support skills by interacting with other roles and mastering specific performance skills. The course then examines what influences customer behavior when dealing with IT Support, including global cultural differences and communication styles. The course concludes with an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure.This is the first in a series of four courses that are targeted to individuals who are considering a move into IT Support. تحديث بتاريخ 17 September, 2019- JavaScript Full stack web developer virtual internship Virtual Bootcamp + Internship at Laimoonدرهم 1,449مدة الدورة التدريبية: Upto 30 Hours
- 49 USD
116 USDمدة الدورة التدريبية: 1 To 2 Months - Personal Computer Fundamentals 1TRAINING21 USD
153 USDمدة الدورة التدريبية: Upto 8 Hours - 2,967 USDمدة الدورة التدريبية: 12 Weeks دورة إفتراضية أونلاين