تفاصيل الدورة
This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination is aimed at practicing IT practitioners who assist organizations to prepare for or retain ISO/IEC 20000 certification. The purpose of the Practitioner qualification is to ensure that the candidate has sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in achieving and retaining ISO/IEC 20000 certification.
The course covers the interpretation and application of the ISO/IEC 20000 standard and enables practitioners to develop the Service Management capability of an organization and assess its readiness for certification within the ISO/IEC 20000 certification scheme.
Internal auditors involved in preparing an organization for ISO/IEC 20000 certification might find this course more appropriate than the APMG ISO/IEC 20000 Auditor course. An exam will be conducted at the end of the training.
Prerequisites:
Delegates attending the course are required to have a fundamental knowledge of IT service management principles and processes. The basic ITSM knowledge required is exemplified by either an ITIL® Service Management Foundation certificate or an approved ISO/IEC 20000 Foundation certificate, possession of one of which is mandatory for attending this course.
Learning Objectives:
Candidates should understand and be able to analyse and apply the content of ISO/IEC 20000 within currently certified organizations, or organizations wishing to implement an SMS in preparation for initial certification. At the end of the course, participants will be able to:
- Understand the purpose, use and application of Parts 1, 2 and 3 of the standard.
- Assist and advise organizations in the achievement of conformance to ISO/IEC 20000 and certification.
- Understand, explain and advise on issues regarding applicability, eligibility and scoping.
- Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices in common use and related standards.
- Explain and apply the requirements of Part 1.
- Advise and assist in ISO/IEC 200000 certification readiness assessments.
- Produce a gap analysis supported by an improvement and implementation plan.
- Understand, create and apply a service management plan.
- Assist and advise organizations on the implementation of continual improvement processes.
- Prepare organizations for an ISO/IEC 20000 certification audit using the regulations of the APMG Certification Scheme.
Course Logistics:
- Up to 16 participants
- Classroom with U-shaped seating arrangement
- A minimum of 1 break-out room
- Whiteboard, flipchart, and projector
ITpreneurs is an accredited course provider with APMG and is authorized to deliver ISO/IEC 20000 training courses and exams. APMG offers three, unique, inpidual certification exams: the Foundation, Practitioner and the Auditors certification exams.
تحديث بتاريخ 08 November, 2015نبذة عن معهد National Institute of Technology
NIT was established in the year 1997, with an objective of addressing the IT needs of the Kingdom and started its operations as a part of the US$ 100 million company, Almoayed Group
NIT was the first Training institution in the country to achieve the prestigious ISO quality certification.
Microsoft Learning Partner, Oracle University Education Provider, Cisco Partner, ITIL Licensed Affiliate, PRINCE2 Licensed Affiliate, ITPrenuers Regional Partner, PearsonVUE Testing Center.
Trainings are delivered by Certified and Qualified faculties.
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