ISO/IEC 20000 - ITSM Certification Exam - Practice Test هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

ISO/IEC 20000 is recognized as the first international standard for IT service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The standard includes two main parts which enable IT service providers to identify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby,

This Practice Test is having two different set of exams and each set is having 60 different questions and answers. You have to finish each test in 60 mins and you have to score 80% marks to pass this exam