Hotel Management Housekeeping, Engineering & Security هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Behind the scenes of every calm, quiet and immaculate hotel is a round-the-clock workforce taking care of key duties. Housekeeping, maintenance and security are constantly ongoing in almost every modern hotel setting. To provide guests with the kind of seamless, consistent experience they expect, nothing can be left to chance. The simplest issues and inconveniences can make all the difference – hence the importance of dealing with them before they arise. Deploying, managing and optimising these extensive and complex HR teams can be a challenge. Those who oversee housekeeping, maintenance and security departments must be dynamic, resourceful and able to work under extreme pressure.
Explore three of the most important hotel departments and a series of key management essentials with this insightful tutorial. Core topics covered include organisation of housekeeping departments, managing guest amenities, the role and important of security departments, employee training in fire safety, in-house versus contracted security departments and more.

Objectives

• Explain the functions of Housekeeping Department
• Explore different Managerial Styles
• Access the importance of Hotel Security

Programme Content

Topics:

• Housekeeping
• Organisation of Housekeeping Department
• Management of Guest Amenities
• Importance of a Security Department
• In-House Security Departments versus Contracted
• Fire Safety
• Employee Training in Fire Safety
• Developing the Emergency Communication Plan

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials
• The benefit of applying for NUS extra Discount Card.

تحديث بتاريخ 06 November, 2020