تفاصيل الدورة
This competency unit specifies the skills and knowledge to handle retail after sales service in the various sub sectors.
It consists of the following elements:
- Establish customer service requirements, with Lemon Law Consumer Protection Fair Trading Act, and Good and Sales Tax incorporated
- Process customer service request
- Conclude after sales service
This unit is within the competency category of Sales and Customer Service and is one of the elective modules leading to the WSQ Certificate in Retail Operations.
This module is also available in Mandarin.
Entry Requirements
Participants must be proficient in reading, spoken and written English/Mandarin.
تحديث بتاريخ 08 November, 2015الموقع
نبذة عن معهد Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
عرض الجميع دورات Singapore Institute Of Retail StudiesCustomer service أسئلة ذات صلة
- Customer Service Skills Diploma Study 365177 درهممدة الدورة التدريبية: Upto 70 Hours
- Customer Service Global Edulink132 درهممدة الدورة التدريبية: Upto 40 Hours
