- مدة الدورة التدريبية: 40 ساعة إبدأ الآن
- معتمدة من قبل: IAO
- طريقة تقديم الدورة: عبر عرض الفيديو
تفاصيل الدورة
This course will enumerate the details of the Front office department of a hotel. This course will give insight as to why the front office is of prime importance in view of the basic nature of business of a hotel and why it is termed as the nerve centre of a hotel. This course is specially developed for aspirants who wish to make a career in the Hospitality industry specially as front-office personnel.
Learning Outcomes:
- After completing this course you should be able to:
- Understand role of Front office in a Hotel
- Understand Front Office Organization & its staff
- Gain knowledge of various functions of Front office such as reservations, Check-in & Check-out process
- Understand function of Guest Relations Department
- Understand services extended to VIP Guests
- Know about Bell Desk and its functions
- Gain knowledge of Concierge Service in Hotel
- Understand function of Night Auditor
- Know about various reports of Front Office
- Discover different Career Options in Front Office
- Evolution of Hospitality
- Hotel Organization
- Role of Front Office
- Front Office Staff
- Guest Relations
- Bell Desk / Concierge Services
- Room Types & Bedding
- Hotel Tariffs
- Reservations
- Check-in
- Check-Out
- Night Audit
- Front Office Reports
نبذة عن معهد Trade-wings Institute of Management
Way back in 1989, Trade-wings Limited, one of the pioneers in the field of Travel and Tourism industry, had conceived the idea of conducting professional courses in the field of Travel, Tourism & Hospitality. This idea took shape in the form of an institute of Management and established formal educational programs to prepare students for careers in the Travel, Tourism, Cargo & Hospitality fields to create professionally trained manpower to meet the ever increasing needs of the industry. This institute, termed as “Trade-wings Institute of Management”, went on to become the largest institute of its kind in India with over 60 learning centers and popularly came to be known as TIM, in the student’s community.
TIM received a boost with IATA / UFTAA authorization which came in 1993. TIM was well received by the Travel, Tourism & Hospitality industry and many of its students were employed in various areas of the industry, not only in India but even in Middle East, North America, Europe & Far East. Today, Over 50,000 of TIM students are working for various Travel Agencies, Tour Operators, Airlines, Hotels, Airline Revenue Accounting companies and Tourism organizations all over India and worldwide. TIM has regular interaction with the industry through various forums & associations of the industry in which TIM is well established as an active member. TIM is also helping industry associations like TAAI to standardize the training for Travel Agency staff.
Why Choose Us
We provide professional and practical courses in Aviation, Travel, Tourism, Hospitality, Air Cargo & Logistics which meet industry standards.
