تفاصيل الدورة
This unit covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas
Course Content
- Promote a service innovation culture within the organisation
- Lead team in generating service innovation ideas which are in line with the organisation's evaluation criteria
- Facilitate the implementation of service innovation services at the workplace
- Evaluate success of implemented service innovation ideas
Target Audience
- This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers
Assessment and Certificate
- Upon successful completion, participant will receive a WSQ Statement of Attainment.
نبذة عن معهد Singapore Chinese Chamber Institute Of Business
The Institute caters to the learning and development needs of a wide variety of trainees and students, including industry/company leaders, senior managers and working professionals, both local and international. The programmes offered can be broadly classified under business studies, language & culture studies, skills training and customised programmes. Being a wholly owned subsidiary of SCCCI, most of our programmes are run in Mandarin, to cater to the needs of SMEs and the Chinese business community.
عرض الجميع دورات Singapore Chinese Chamber Institute Of Business