Telephone Behaviours هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This training program will help you build confidence and skills for handling telephone calls more professionally. The course covers professional telephone techniques and call handling etiquette, with an emphasis on customer service. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.

Course Objectives:
By the end of this training course, the participants will have:

• Practised answering and making telephone calls in a professional manner
• The required information to accurately respond to the customer's call
• Built rapport and satisfied the customers need quickly and efficiently
• Constructively responded to a customer's concern or complaint

Who Should Attend?
Individuals who are responsible for answering the telephone and making calls on behalf of their organisation and who are the first point of contact for their customers and suppliers.

General Notes

• All our courses can be facilitated as Customized In-House Training course.
• Course duration is flexible and the contents can be modified to fit any number of days.
• As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
• The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
• FREE Consultation and Coaching provided during and after the course.

تحديث بتاريخ 17 June, 2021