Process Management هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Day 1
Process definitions and elements
* Process definition
* Process approach to improvement
* Advantages of process mapping
* Elements of a process
* Benefits of process maps
* Attributes of a process map:
· Who is the customer?
· What is critical to their satisfaction?
· Where can we obtain process performance data?
· How well do our processes satisfy their needs?
· What is our business value chain?
· What is process efficiency and effectiveness?
· Stakeholders analysis
 
Day 2
Understanding process approach as per international quality standards
* Understanding process approach
* Process characteristics
* The Plan, Do, Check, Act (PDCA) approach
* Opportunities in terms of reducing cycle time and defects
* Non value added explained
 
Day 3
Process assessments approaches
* Key terms
* Mapping process
* Types of mapping tools
· Simple flow charting
· Geo graphs, spaghetti and workflow diagrams
· Swim lane (deployment) flowcharts
· Supplier, Input, Process, Output, Customer charts value added and non value added analysis
· Value stream maps
· Cycle time map
* Process hierarchy
* Process maps symbols
* 'IDEF0' process map
* Lean thinking to reduce waste in processes
* The eight types of waste found in processes
* 5S: a framework to organize and maintain your workplace
* Failure Mode and Effects Analysis (FMEA)
 
Day 4
Process analysis and improvement
* Customer oriented processes
* Support oriented processes
* Management processes
* Diagnosis of a process
* Analyzing and improving a process
* Turtle diagram
* Using process maps to identify root causes
* Twelve cornerstone tools to process streamlining
* Problem solving techniques
* Process auditing as a tool for continuous improvement
* Process mapping in Six Sigma projects
 
Day 5
Process measurement and benchmarking
* The need to measure
* Process Key Performance Indicators (KPIs)
* Benchmarking and the balanced scorecard تحديث بتاريخ 17 November, 2022