Interpersonal Skills for HR Professionals هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Day 1
Human Resources and Communication
· Definition of communication
· Communication in HR
· Characteristics of an effective HR communicator
· Questioning techniques
· Listening and empathy
· Interviewing techniques:
- The STAR technique
- The FACT technique
- The probing technique
- The leading technique
· Basics of public speaking
 
Day 2
HR Business Communication and HR Reports
· Basics of business writing
· Writing HR reports
· Common mistakes in writing HR correspondence and reports
· Examples of HR correspondence and reports
 
Day 3
Conflict Resolution: A Required Skill for HR Professionals
· Definition of conflict
· Sources of conflict in HR
· Thomas Kilmann conflict model
· Influencing skills
· Practical applications in HR
 
Day 4
Client-Centric HR Departments
· Definition of customer service
· Internal customers versus external customers
· The importance of customer service in HR
· Who are the HR customers?
· Building a customer service mentality in the HR department
 
Day 5
Coaching and Counseling Employees and Line Managers
· Coaching, counseling and mentoring
· Importance of coaching and counseling to HR professionals
· Differences between coaching, counseling and mentoring
· The 5 principles of coaching:
Principle 1: feedback
Principle 2: accountability
Principle 3 challenge
Principle 4: tension
Principle 5: systems
· The 'TGROW' model of a super coach:
Choosing a topic
Setting a goal
Checking reality
Identifying options
Gaining commitment through will تحديث بتاريخ 16 May, 2024