Convertas Interpersonal Skills for HR Professionals Convertas
Price: TRY 137,229

    Course details

    Day 1
    Human Resources and Communication

    · Definition of communication
    · Communication in HR
    · Characteristics of an effective HR communicator
    · Questioning techniques
    · Listening and empathy
    · Interviewing techniques:
    - The STAR technique
    - The FACT technique
    - The probing technique
    - The leading technique
    · Basics of public speaking
     
    Day 2
    HR Business Communication and HR Reports
    · Basics of business writing
    · Writing HR reports
    · Common mistakes in writing HR correspondence and reports
    · Examples of HR correspondence and reports
     
    Day 3
    Conflict Resolution: A Required Skill for HR Professionals
    · Definition of conflict
    · Sources of conflict in HR
    · Thomas Kilmann conflict model
    · Influencing skills
    · Practical applications in HR
     
    Day 4
    Client-Centric HR Departments
    · Definition of customer service
    · Internal customers versus external customers
    · The importance of customer service in HR
    · Who are the HR customers?
    · Building a customer service mentality in the HR department
     
    Day 5
    Coaching and Counseling Employees and Line Managers
    · Coaching, counseling and mentoring
    · Importance of coaching and counseling to HR professionals
    · Differences between coaching, counseling and mentoring
    · The 5 principles of coaching:
    Principle 1: feedback
    Principle 2: accountability
    Principle 3 challenge
    Principle 4: tension
    Principle 5: systems
    · The 'TGROW' model of a super coach:
    Choosing a topic
    Setting a goal
    Checking reality
    Identifying options
    Gaining commitment through will Updated on 16 May, 2024

    Eligibility / Requirements

    There are no eligibility requirements to attend this course.

    About Convertas

    CONVERTAS is a reliable advisory firm, helping organizations develop their activities to align with their objectives adopting the best practices.

    Our trainings and workshops cover all areas of business including Management,Soft Skills and Human Resourses Management, Marketing and Sales, Accounting and Finance, Procurement  and Logistics, targeting organizations, managers and employees. Whether in-house or public, trainings are organized with the highest qualified trainers.

    Our methodology relies more on the use of audio-visual impact which is more effective than the lecture style. Presentations, videos and simulations methods have proven to be very effective for people to remember.

    Moreover, doing and teaching are the best vehicles for learning and remembering. This includes involving the trainee in the teaching process by interacting, through completing worksheets and inciting to explain and present what is acquired.

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