Executive & Personal Assistant هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Day 1
The role of the office manager and administrator
· Competencies for success
· Identifying an administrator role
Effective verbal and written communication skills
· Positive attitude
· Being assertive
· Dealing with the boss, colleagues, subordinates and clients
· Preparing professional presentations
· Professional business writing
· Style and layout
 
Day 2 
Serving internal and external customer
· Understanding needs of internal and external customers
· Overriding barriers
· Providing the excellent service
· Handling complaints
Stress management techniques
· Causes and symptoms
· Identifying your stressors
· How stress affects performance
· Stress management plan
 
Day 3
Managing time
· Identifying and eliminating time wasters
· Setting priorities
· Planning and managing time for self and others
· Preparing time logs and learning from them
Organizing meetings
· Elements of an effective meeting
· Preparing the agenda
· Taking minutes of meetings
Using the telephone properly
· Professional telephone behavior
· Effective listening
· Professional handling of an incoming call
· Identifying and dealing with common phone problems تحديث بتاريخ 17 November, 2022