Engage in Service Innovation Initiatives هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This programme covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

The programme covers:

• Recognise the importance of service innovation in the organisation
• Generate potential service innovation ideas to transform the customer experience
• Evaluate potential service innovation ideas according to organisational evaluation criteria
• Present mock-up of service innovation ideas to stakeholders

The main target audience are for Customer-facing staff, Customer Service Representatives, Call Centre Officers, Store Advisors and Service Crew.

This is one of the core modules leading to the WSQ Certificate in Service Excellence (Level 1). 

Entry Requirements 

Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 3.