تفاصيل الدورة
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.Course outline:
components of ITIL4
concepts of service management
dimensions of service management
guiding principles
improvement model
value chain
practices
preparation تحديث بتاريخ 09 February, 2022
المتطلبات
basic understanding of IT operations and help desk
نبذة عن معهد PMO ME FZE
PMO-ME is a proud business venture with a market presence in the Middle East for more than 16 years, we fully understands the Corporate PMO Services and Enterprise Learning & Development service environment and its challenges.
Our team of dedicated highly qualified professionals, our knowledge, competency and commitment are what set us apart from competition. We practice what we preach and deliver part of our service online.
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