Efficient Administration Skills for Administrators هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

• Employ a proactive role in handling job responsibilities within a team environment
• Demonstrate an understanding of the modern administrator’s highly needed abilities
• Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency
• Apply professional business writing techniques in writing e-mails
• Handle telephone calls properly and professionally
• Develop self-management and deal with time wasters
• Practice memory enhancement techniques with several reinforcement methods and exercises

• The Administrator as part of the support team
• Understanding your role within your team
• Building an excellent professional image
• Strategies for an outstanding team player
• Understanding your team player style
• Having the right attitude to excel
• The modern administrator’s highly needed abilities
• Building information expertise
• Seeing through obstacles and building on talents and strengths
• Maturity and political skills
• Adaptability to a changing office environment
• Gaining credibility
• Taking the initiative
• Verbal communication
• Why we misunderstand other people
• Choosing the right communication medium
• Building excellent relations with your manager and colleagues
• Overcoming communication barriers
• Communicating with assertiveness and self-confidence
• Understanding cultural differences
• Strategies for greater visibility and influence
• Effective written communication
• Ingredients of a professionally written document
• Key techniques for effective e-mails
• Dos and don’ts of business writing
• Email writing principles and etiquette
• Building rapport and writing with credibility
• Telephone handling best practices
• Professional telephone behavior
• Key competencies for success
• The can-do service driven approach
• Handling difficult callers
• Effective time planning
• Identifying and controlling your time wasters
• Setting your priorities and working standards
• Maximizing your efficiency
• Planning and organizing a productive work day
• Memory reinforcement techniques
• Your memory as a business tool
• Why we forget
• Daily memory practice and training
• Techniques to increase concentration
• Remembering 'by association' and linking
• Using acronyms and the method of loci
• Strategies to remembering names