تفاصيل الدورة
The Diploma in Customer Service Management is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers.Through this programme, we aim to prepare learners for career advancement opportunities in Singapore's fast-growing tourism industry and equip learners with advanced knowledge and skillsets in customer service management. It includes customer interaction management, customer service management, people engagement skills and techniques amongst others.
Modules
- Customer Interaction Management
- Performance Management for
- Hospitality Industry
- Customer Service Management
- Selection and Recruitment Management
- People Engagement Skills and Techniques
- Self-Management Skills and Techniques
المتطلبات
- Diploma in Customer Service Management (awarded by Avanta Academy) or other recognised Diploma from other institutions
- Minimum Grade E in any 3 GCE A Levels including English
- Minimum of C5 in any 3 GCE ‘O’ Level subjects including English, or its equivalent ( WSQ Work Place Literacy and Numeracy Skills Level 5) with 8 years working experience; or
- Matured candidates with other relevant certificate qualifications with 5 years of working experience.
وظائف مناسبة لهذه الدورة
Customer Relations Officer , Customer Relations Executive , Customer Relations Staffالموقع
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