- مدة الدورة التدريبية: 2 Days
تفاصيل الدورة
This course covers understanding customer service in a contact centre, how the resolve issues in customer service, how to monitor customer service performance and compliance and how to communicate verbally and in written or electronic form with customers referred by others in a contact centre.
On completion of this course you will be able to understand different types of customers and their needs. Understand legislation that can affect customer service and your organizations policies and procedures.
Learning Outcomes:
- Investigate how effective customer service is provided
- Identify the effects on customer service of internal procedures and legal obligations
- Explore how to monitor and evaluate customer service within an organization and suggest improvements
نبذة عن معهد Qatar Skills Academy
- Customer Service Study 36524 USDمدة الدورة التدريبية: 2 Hours
- Customer Care: Getting It Right Course Central23 USD
140 USDمدة الدورة التدريبية: Upto 1 Hour