تفاصيل الدورة
A positive cash flow is vital for any business. The overall aim of this course is to expose participants to a systematic framework and the underpinning personal skills set required for the efficient and effective collection of outstanding accounts while maintaining excellent customer relations.
“Tutor was very kind and professional. I really enjoyed the course.”
Course Benefits
- Participants will improve their effectiveness through better preparation
- More confidence in dealing with customers
Course Programme
- Planning the call
- Checking debtor details
- Examination of terms
- Analysing patterns
- Organising work environment
- Customer type
Making the call
- Communicating effectively
- Handling excuses
- Committing the debtor
Follow-up
- Emails & Letters
- Follow-up action
- Keeping records
- Evaluating call
Case studies and role-play form an important part of this course.
تحديث بتاريخ 08 November, 2015نبذة عن معهد Irish Times Training
As a leading provider of business, management and executive training, we are known for the quality of our programmes.
Our goal is to ensure an enhanced experience while offering value. The people who have benefitted from our expertise span HR departments across business, government, large corporations and SME’s as well as inpiduals. The relationship, with our customer is the cornerstone of our business.
Our executive education programmes are delivered by Ulster University and Boston College and include the Advanced Diploma and BSc Hons Management Practice and an MSc in Executive Leadership.
عرض الجميع دورات Irish Times Training- Credit Analyst Level 5 Course Line22 EUR
243 EURمدة الدورة التدريبية: Upto 9 Hours - Become a Credit Analyst eduCBA20 EUR
89 EURمدة الدورة التدريبية: 20 Hours
