Handling Difficult People and SituationsDifficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life.Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled. Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome.The knowledge and information contained in this course is accessible and clear. The contents have been informed by scientifically validated research based studies. This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.
What you will learnYou will learn how to:
- Understand human needs and their influence on behaviour
- Use communication skills to reduce conflicts in the workplace
- Recognise and minimise disruptive workplace behaviour
- Recognise the factors that promote and hinder productivity
- Recognise the characteristics of difficult people
- Deal with difficult people with effective solutions
- Identify the sources of difficult behaviour
- Identify the most common difficult personality traits and how to deal with them
- Focus on the solution (rather than the problem) to deal with difficult people
وظائف مناسبة لهذه الدورةDealing with Difficult People and Situations Certificate
نبذة عن معهد New Skills Academy
?Iفي نوفمبر 2013 ، تم طرح سؤال واحد: ماذا تريد أن تتعلم؟
من هناك ، ولدت رؤية توفر دورة تدريبية شاملة وعالية الجودة وبأسعار معقولة عبر الإنترنت. كان الاسم وراء تلك الرؤية أكاديمية المهارات الجديدة. عندما يتعلق الأمر بالمدارس عبر الإنترنت ، يوجد الكثير ، ولكن في أكاديمية المهارات الجديدة نميز أنفسنا بين المنافسة بتفاننا في تحقيق أهدافك طويلة الأجل.
إذا كنت تدخل سوق العمل لأول مرة ، أو تبحث عن وظيفة جديدة ، فسوف نقدم لك الدعم السريع والكفء عبر الإنترنت الذي تحتاجه لجعل أحلامك حقيقة واقعة.