Customer Services : Verbal Communication Techniques هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Most people are aware of the limitations of verbal communication. You only have to compare a telephone conversation with an in-person meeting to understand how different the two are. Nevertheless, this doesn’t mean that verbal communication alone cannot be incredibly powerful. It’s simply a case of acknowledging its limitations and working with them strategically. What’s removed from the equation in terms of physical presence can be compensated for in a multitude of ways. Which is precisely why many sales professionals are at their most persuasive when communicating by telephone. The better you understand verbal communication techniques, the more powerful and capable you become as a communicator.
This targeted tutorial has been designed for anyone with an interest in becoming a more advanced verbal communicator. Explore the key differences between in-person and telephone communication, including how the absence of body language has a significant impact on both message delivery and interpretation. Those working in telesales, customer service or similar capacities of any kind may find this introductory course particularly insightful.

Objectives

• Understand the characteristics of verbal communication
• Explore verbal communication techniques

Programme Content

Topics:

• Role of Body Language over phone
• Verbal Communication Techniques
• The four E’s of an effective telephone voice
• A Service Image

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials
• The benefit of applying for NUS extra Discount Card.

تحديث بتاريخ 05 November, 2020