السعر: 51 USD
510 USD
- مدة الدورة التدريبية: 10 Hours
تفاصيل الدورة
The key to mastering telephone communication lies in acknowledging its unique characteristics and limitations. Telephones and similar remote communication technology continue to play an important role at the heart of millions of businesses worldwide. In telesales and customer service in particular, advanced communication skills can make all the difference. When gesturing, body language and facial expressions are removed from the equation, verbal communication plays a more critical role in message-delivery. By mastering telephone communication, you learn how to make influence and persuasion work in your favour.This targeted tutorial has been designed for business owners, managers and anyone involved in telephone communications at any level. Explore a variety of effective telephone techniques, along with the importance of empathy and the key steps involved in efficient request handling. Learn how to make turn the apparent limitations of telephone communications into positives for your business.
Objectives
- Outline various Communication Skills
- Identify and Explore Telephone Techniques
- Programme Content
- Topics:
- The Importance of Empathy
- Defining Communication
- Asking Questions
- Telephone Techniques
- Handling Everyday Requests
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
المتطلبات
No prior knowledge is required to take this course.
نبذة عن معهد CPD Courses
Who We Are
Certifications for Professional Development (CPD) specialises in distance learning opportunities for ambitious professionals. Whether perusing promotion or considering a new career direction, we can help you reach your full potential.
Our Aim
- Our primary goal is to make ongoing professional development affordable, accessible and enjoyable, by providing premium online study programs for the lowest possible prices.
- Dedication to professional development has become a key identifier in the eyes of decision-makers globally. At CPD, we provide professionals at all levels with the opportunity to grow, develop and illustrate their commitment to continuous improvement.
- Every course we offer provides you with the chance to earn a recognised qualification or certificate of completion. We also provide expert tutor support every step of the way, in order to maximise the value of our exclusive e-learning programs.
- Limitless training opportunities, limitless potential – take control of your future today with the help of CPD.
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