السعر: 51 USD
510 USD
- مدة الدورة التدريبية: 10 Hours
تفاصيل الدورة
Contrary to popular belief, it can be uniquely beneficial for any business when customers encounter problems. When a customer’s experience goes as smoothly as expected, they’re unlikely to think twice about the service provider. When things go wrong, they put the brand’s customer service standards to the test. If the issue is handled strategically, the customer’s opinion of the brand may be even higher than it was to begin with. After all, it’s not until things go wrong that a business gets to demonstrate its commitment to customers. True customer excellence begins with acknowledging every issue as an opportunity to excel.This insightful tutorial has been designed for anyone working in customer service at any level. Explore a breakdown of the recovery process and learn how to turn every negative experience into a positive. Discover how to develop and maintain strong customer relationships, anticipate issues before they arise and feel a genuine sense of pride in your position.
Objectives
- After the completion of this course learners will be able to:
- Discover how to solve customers’ problem effectively
Topics:
- The Process to Solve the Customers’ Problems
- The Service Recovery Process
- Powerful Talk
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
المتطلبات
No prior knowledge is required to take this course.
نبذة عن معهد CPD Courses
Who We Are
Certifications for Professional Development (CPD) specialises in distance learning opportunities for ambitious professionals. Whether perusing promotion or considering a new career direction, we can help you reach your full potential.
Our Aim
- Our primary goal is to make ongoing professional development affordable, accessible and enjoyable, by providing premium online study programs for the lowest possible prices.
- Dedication to professional development has become a key identifier in the eyes of decision-makers globally. At CPD, we provide professionals at all levels with the opportunity to grow, develop and illustrate their commitment to continuous improvement.
- Every course we offer provides you with the chance to earn a recognised qualification or certificate of completion. We also provide expert tutor support every step of the way, in order to maximise the value of our exclusive e-learning programs.
- Limitless training opportunities, limitless potential – take control of your future today with the help of CPD.
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