Customer Services Introduction هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

For today’s consumer, little matters more than customer service quality. Studies have shown that most people are willing to pay more and even overlook product imperfections, just as long as they are provided with outstanding customer care. With so many brands and businesses doing the same these days, customer service standards often determine which take the lead over others. Just as poor customer service can destroy any business, those who excel in customer care can write their own success stories. Any investment in improving customer care standards is guaranteed to have a positive effect on the way the organization performs.
This inspiring tutorial is ideal for business owners, managers and customer service workers at all levels. Study a breakdown of the primary elements of customer service, along with the effects poor service can have on a business. Explore the benefits of running a customer-centred organisation, how customer service is constantly evolving and why every business should focus on developing long-term customer relationships.

Objectives
After the completion of this course learners will be able to:
Discuss what the Customer Service is
Explore the classification of Customer Service
Evaluate the importance of Customer Feedback and Complaints
Programme Content
Topics:
Elements of Customer Service
Classification of Customer Service
Service Quality & Customer Service
Types of services
Effects of Poor Service on a Business
Benefits of a Customer-Centred Organization
Customer Satisfaction
Knowing your Customer’s Needs and Requirements
The Changing Nature of Customer Service
Caring for Existing Customers
Reasons for developing long-term Relationships with Customers
Importance of Customer Feedback and Complaints
Course Benefits:
Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
24/7 Access to the LMS ( Learning Management System )
Easy to understand quality e-learning study materials
The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
Online course materials
Question papers
Additional Supporting Material
Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress. تحديث بتاريخ 05 November, 2020