Customer Services : Empowerment & Ownership هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Empowerment cannot happen without ownership. Contrary to popular belief, it isn’t possible to ‘empower’ an individual or team to be accountable and make good decisions. You can only encourage and support a decision-making culture, giving your employees the opportunity to take ownership of their actions and empower themselves. The benefits of empowerment in the workplace can be enormous – both for the workforce and the business as a whole. When employees know their roles, responsibilities and functions, the time comes to let them do what they need to do to get the job done. Empowerment means not only reduced managerial burden, but a significant uptick in employee performance and motivation.
Discover how empowerment and ownership can transform the way your business operates with this insightful tutorial. Learn how those who feel valued at work naturally value their own roles and contribution to the wider business. Discover how to develop a set of discretionary rewards, while exploring the potential value and scope for empowerment and ownership within your own organisation.

Objectives
Discuss what is meant by empowerment and ownership
Explain how empowerment impacts on customer retention

Programme Content

Topics:

• Valued People Value Customers
• Empowerment is Appropriate for All Organisations
• Developing a Set of Discretionary Awards

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials
• The benefit of applying for NUS extra Discount Card.

تحديث بتاريخ 05 November, 2020