عبر الإنترنت
Customer Services Course (Level 1) هذه الدورة تدرس باللغة الإنجليزية
Brentwood Open Learning College
- مدة الدورة التدريبية: 80 ساعة إبدأ الآن
- معتمدة من قبل: ABC Awards
- الشهادة:
- طريقة تقديم الدورة: عبر العرض التقديمي
تفاصيل الدورة
On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.Course syllabus:
Unit 1: What is Customer Service
Unit 2: Communication Skills
Unit 3: Dealing with Difficult Customers
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.
تحديث بتاريخ 20 April, 2021
المتطلبات
There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.
نبذة عن معهد Brentwood Open Learning College
Brentwood Open Learning College is UK's leading online and distance learning platform. We specialise in online learning and correspondence courses.
Where ever you are in the world you can choose from our accredited courses. Our aim is to make skills affordable and accessible for people from all walks of life. We provide a platform where you can polish your potentials by getting all the necessary skills, training and education you need for your successful life.
سجل 449 طالباً في معهد Brentwood Open Learning College عبر Laimoon
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