Customer Service Training هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

During this training course, you will learn how to carry yourself
professionally by building knowledge of customer service.
By the end of this training course, participants will:
+ Focus on others to project a positive customer-centered
environment, representing the organization in the best light;
+ Create a collaborative team environment of established common goals and visions creating buy-in and
compliance from employees;
+ Communicate clearly with conviction, projecting greater credibility;
+ Inspire sta to take ownership of their jobs and to take initiative with customers;
+ Identify customer characteristics, respond tactfully, and provide solutions for all;
+ Create positive diplomatic messages even from negative, modeling a problem-solving, can-do attitude;
+ Review and share customer-service best practices,
+ increasing the organization's ability to add value, ask for referrals/testimonials, and follow up with existing
customers, ultimately translating into repeat business.
+ Master techniques for dealing with dicult customers
+ Acquire tools for recovering dicult customers
+ Understand when to up-sell تحديث بتاريخ 06 March, 2019