Customer Service: The Complete Guide هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

16 lectures with 1 hour of video content, plus supporting PDF materials

• Learn how to give your customers the best possible experience
• Create customers who spread word about your business
• Learn from other successful entrepreneurs sharing their experience of dealing with customers
• This course is ideal for anyone who has any interaction with customers in any business.

This course will introduce to the most important aspect of any business, customer service. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. This course will help you to make sure that any customer using your service or product leaves the experience feeling very satisfied.
This course is brought to you by The Main Street Entrepreneur. Their mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. They will help you turn ideas into opportunities, opportunities into business models, and business models into thriving organizations.
This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.
Introduction

• Becoming the Best
• Say hi to your fellow students!
• Share your new course with your friends!
• Entrepreneurs Discuss Distinguishing Service
• Nicole DeBoom - Skirt Sports
• Exercise 1
• Jim Pittenger of Biker Jim’s Gourmet Dogs on Service

The Importance of Customer Service

• The Importance of Distinguishing Service-HD
• Zach Buckner of Relay Foods discusses their service philosophy.

Strategies for Distinguishing Service

• Strategies for Distinguishing Service

The Service is in the System

• The Service is in the System
• Customer Service Systems
• Shasta Leatherworks
• Mike Domeyer - Customer Service - Lifetime Gurantee
• Exercise 2
• Reggie Chandra, Rhythm Engineering on Service
• Customer Service Questions for Thought

Conclusion

• Final Thoughts

تحديث بتاريخ 28 March, 2018