Customer Service Skills Professional Training هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Course headline
We provide you with essential skills that are required to deliver efficient and reliable customer service. They will gain an understanding of customer expectations and needs and will be able to deal effectively with customers

We can teach you to recover from customer service failures, deal with difficult customers more effectively, and consistently create memorable and positive customer service experiences

• Understanding the importance of customer service 
• Satisfy your customers
• Communicating effectively with customers
• Boosting customer service in the company 
• Making a personal action plan

Course includes:

• Pre Training Assessment
• Comprehensive training material
• Certificate of completion attested by KHDA
• Option to choose from our best suitable class timing in the morning, evening or on weekends.

Who is this course for?
Colleagues to customers, your role has an effect on the service you offer your customers. Our course is intended for those who are eyeing for customer service training in order to enhance their skills, which include

• Customer service executives, 
• Technical and support staff,
• Field job representatives, 
• Account managers, 
• Credit and billing experts 
• Managers

What will I learn?
Course Outline

• Section 1 : Provide Good Customer Service
• Section 2 : Communication Methods
• Section 3 :Deliver Good Customer Service in Line with Organizational Procedures
• Section 4 : Effectively Deal with Customer Queries, Problems and Complaints

How will I benefit from taking this course?
With our advanced customer service training course, participants will be able to:

• Learn the techniques of meeting customer requirements.
• Address the significance of customer service in a competitive environment.
• Learn and practice the skills to manage customer queries and delighting customers.
• Provide a faster and efficient service and increase client satisfaction.
• Identify the signs of customer complaints and how to respond to them effectively while giving a workable solution to their problem.

How will I be assessed?
Assessment is optional.

1. To obtain an attested Certificate from KHDA( Knowledge and Human Development Authority) - An evaluation will be held at the end of the course and an attested certificate is then issued from the Authority
2. A certificate of completion is available upon request for students not undertaking assessment who have attended at least 75% of the course.