Customer Service for Health Care هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The aim of this course is to enable the participants to acquire the skills and knowledge required for effective customer service skills at the medical and healthcare sector.

Program objectives

•  Differentiate healthcare customer service from other types of services interactions
•  Explain the importance of positive attitude in delivering good customer service
•  Apply techniques for dealing with angry or upset customer
•  Effectively manage job stresses

Topic / content outline

•  Why healthcare customer service is important?
•  Who are your customers? What do they want?
•  Rephrasing the relationship
•  Dealing with difficult patients
•  Applying better communication
•  Managing stresses and angers
•  Leaving the last positive impression

Training methods

Blend of lecturing, presentation and practical implementation.

Who should attend or Potential job Occupational

•  Doctors
•  Doctor assistants
•  Nurses
•  Pharmacists
•  Medical receptionist
•  Cashiers
•  Safety guards at medical workplace
•  Any other office type of jobs