Customer Service (English / Mandarin / Malay) هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

After the course, participants will be able to:

1. Feel motivated to provide excellent customer service to customers, whether on the phone, at the counter or through writing (i.e. letters, emails, etc)

2. Communicate effectively to provide good customer service

3. Adopt a positive attitude towards handling customers, willing to go the extra mile for customers

4. Exceed customers’ expectations/ needs instead of merely meeting their needs

5. Practice service recovery effectively

6. Apply the “No Wrong Door” Policy in their customer interactions

7. Handle Difficult/ Angry customers or Customers’ Complaints

8. Portray a professional image whether in speech or dressing

Course Outline

1. Obtaining the proper mindset for Customer Service

2. Using appropriate words and actions

3. Apply empathetic listening skills

4. Taking Steps to handle difficult customers and unexpected situations

5. Projecting a polite and professional image