Customer Service هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

At the heart of excellent customer service in Qatar is an understanding of organisational goals. We help your leaders and team members grasp this critical fact, which transforms how they approach their role. Through teaching and practice exercises, participants are euipped to transform customers into fanatically loyal ambassadors, ready and willing to spread the word about their first-choice service provider.

How does it work?

The course starts by demonstrating the link between customer satisfaction, customer loyalty and achieving organisational goals. We then use an approach called 'bringing the customer into the classroom' through lively and engaging exercises; this allows the learning objectives to be reinforced. As with all our other courses, we use innovative experiential training which reinforces classroom-based learning. Expert coaching and personal development plans are also part of the package.

Who is it for?

This course is suitable for frontline staff who have a customer-facing role.

What is the format?

The course is available in closed and open formats. The closed ones can be customised to your staff development training requirements and company ethos. We also run courses open to all organisations throughout the year - check this webpage for up-to-date details.

What will I learn?

By the end of the course you should be able to:

• Know what makes a great customer service culture
• Use your new skills to improve customer service
• Develop a plan to deliver ongoing, outstanding customer service