Customer Feedback Essentials هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

It’s only by acknowledging our strengths and weaknesses that we’re able to grow and improve. From entry-level employees to top-tier management, working with feedback allows us to take that next important step forward. Providing useful feedback in an effective, professional manner isn’t always easy. You need to know how to ask the right questions, adopt the right tone in accordance with the scenario and dig as deep as necessary to obtain the information you need. Feedback is a two-way communicative process – one that gives both sides the opportunity to voice their thoughts, advice and uncertainties. Those who master the art of delivering feedback play a critical role in the ongoing development of employees at all levels.
This exclusive tutorial has been designed for business owners, managers, supervisors, team leaders and anyone working in HR. Explore the purpose and importance of feedback in the workplace, along with professional probing techniques and how to work with open/closed question. Study the key characteristics of an effective tone and voice, develop advanced questioning skills and start making feedback work harder for your business and its workforce.
Objectives
After the completion of this course learners will be able to:
Explain why feedback is essential
Apply a framework for providing formal or informal feedback
Use descriptive language in delivering feedback
Programme Content
Topics:
Feedback Definitions
Basic Skills
Questioning Skills
Open Ended Questions
Closed Questions
Third-Person Questions
Probing Techniques
Qualities of a Good Voice
Course Benefits:
Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
24/7 Access to the LMS ( Learning Management System )
Easy to understand quality e-learning study materials
The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
Online course materials
Question papers
Additional Supporting Material
Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress. تحديث بتاريخ 05 November, 2020