Conflict Resolution هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This training is designed to provide participants with effective mediation skills and tools, enabling them to manage and deal with conflict in the workplace.

This module is highly practical with real tips, techniques and best practice. The learners will workshop and role-play using real/simulated situations, to improve their mediation skills in conflict resolution.

Programme Aim:

Learners who successfully complete this module will;

• Understand the dynamics of conflict
• Be able to identify personal conflict styles
• Develop skills for managing conflict such as negotiation and mediation skills
• Develop strategies for effectively resolving conflict

This module is aimed at a manager/supervisory role or any individual who have to deal with situations where conflict arises.

Entry Requirement

Minimum of Level 4 certificate Leaving Certificate or equivalent qualifications and/or relevant work/life experiences.