- الموقع: الدانة - أبوظبي
- مدة الدورة التدريبية: Upto 10 Hours
- مواعيد الدورة: Part Time, Flexible
تفاصيل الدورة
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.Topics covered:
- Introduction to Conflict Resolution
- Conflict Resolution Styles
- Creating an Effective Atmosphere
- Creating a Mutual Understanding
- Focusing on Individual and Shared Needs
- Getting to the Root Cause
- Generating Options
- Building a Solution
- The Short Version of the Process
- Additional Tools and Techniques
Learning Outcomes:
At the end of this program, participants will be able to:
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
المتطلبات
A basic working knowledge of written and spoken English
الموقع
نبذة عن معهد Regional Education Institute
Everything around the world is rapidly changing. Be it technology, work environment, economic conditions, geographies, even thought processes. New paradigms are defined every day, keeping up is not only difficult but sometime impossible. The challenge is always to anticipate the trends and prepare oneself for what lies ahead of the curve.
So how does one stay ahead of the proverbial curve? The simple answer is - By redefining the skills to meet the needs of emerging career landscape.
At REI they not only focus on enhancing your current career options but also prepare them to stay ahead of the curve with their cross functional training programs. The institute offers training programs that covers the entire spectrum, from School & College students to CXO Level Positions.
Team REI consists of industry professionals with a collective experience of more than 70 years of local and international experience. The core team consists of domain experts in Management, Finance, Learning & Development, Information Technology and Sales & Marketing.
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