Conflict Management هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Dealing with conflict should not be a lottery - we train participants in Qatar with the right skills and understanding to take charge of their situation and get the best results for everyone concerned. We introduce delegates to key theoretical concepts and equip them with an intuitive process for use wherever they might be.

How does it work?

Drawing on key conflict management concepts from neurology and social science, we help your leaders demystify the area of conflict. Once participants understand the triggers and elements involved in conflict - and that conflict does not mean being out of control - we work through a step-by-step conflict management process. This includes role-plays, practice exercises and reviews. By the end, inpiduals have the confidence, the tools and the understanding to implement these vitals skills in their workplace.

Who is it for?

This course is suitable for anyone who faces conflict in their business in Qatar, whether managers, internal teams or those in customer-facing roles.

What is the format?

The course is available in closed and open formats. The closed ones can be customised to your staff development training requirements and company ethos. We also run courses open to all organisations throughout the year - check this webpage for up-to-date details.

What will I learn?

By the end of the course you should be able to:

• Spot conflict situations early to avoid pitfalls
• Engage in tough conversations while maintaining relationship
• Manage your emotions in a professional way