Communication Skills and Effective Working Practices (For Technologists) هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This course introduces the participant to the basics of communication skills in the work place for a successful technical personal. It expands the concept of communication to a broader horizon of the elements of technical information exchange, the services offered by electro technical organizations, and roles and responsibilities in the work place.

Course Objectives: 

Identify essentials of human Interactive Communication Skills:

• The candidate will be able to:
• Define what communication is?
• Identify elements and types of communication?
• Identify the barriers of communication?
• Describe the fundamental communication skills required for effective instructiveness with peers, superiors and customers.
• Describe the key aspects of verbal and non-verbal communication.
• Explain the role that ‘choice of words’ and the tone play in verbal communication.
• Explain the importance of presenting a professional image.

Identify the occupational specialism within the breadth of companies that form the electro-technical industry:

• The Candidate will be able to:
• Produce an organizational flow chart to show the structure of company staff from owners, managers to operatives.
• Identify roles and responsibilities within the place of work 

Identify sources of technical information and methods of retrieval and use drawings, diagrams and manufacturer’s data:

• The Candidate will be able to:
• Retrieve technical information
• Use diagrams, charts and data
• Use BS and/or BSEN symbols to identify required equipment, machines, switchgears, accessories in the work place or on site.

Course Contents: 

Part 1: Organizations having Electro technical Activities

• Services provided by the Electro technical Industry
• Lighting and power installations
• Emergency lighting and security systems
• Building management and control systems
• Instrumentation
• Electrical maintenance
• Live cable jointing
• Highway electrical systems
• Electrical panel building
• Electrical machine drive installations
• Consumer and commercial electronics

Roles and Responsibilities of Workers in the Electro technical Industry

• Design Engineer, Estimator/Cost Engineer, Contracts Manager
• Project Manager, Service Manager, Technician, Supervisor/Foreman
• Operative, Mechanic/Fitter, Maintenance Manager/Engineer

Professional Bodies supporting Electro technical Organizations

• The IET (The Institute of Engineering and Technology)
• The ECA (Electrical Contractors Association)
• The (NICEIC) National Inspection Council for Electrical Installation Contracting
• Trade Unions

Part 2: Communications and Technical Information:

    Communication Skills:

• The concept of communication; its elements and its types.
• The barriers of communication barriers
• The fundamental communication skills required in dealing with the other.
• Body language and the key aspects of verbal and non-verbal communication.
• The importance of presenting a professional image.

    Technical Information:

• Site Plans or Layout Drawings
• As-fitted Drawings
• Detail Drawings and Assembly Drawings
• Location Drawings
• Distribution Cable Route Plans
• Block Diagrams
• Wiring Diagrams
• Circuit Diagrams
• Schematic Diagrams
• Freehand Working Diagrams
• The Positional Reference System