Communication Skills هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Course Outline

+ INTRODUCTION

a. Brain and stimulus receiver relationship

b. Requirements for effective communication results and rules for successful interactions

+ COMMUNICATION PROCESS

a. Prepare the message, match the message and deliver the message

b. Barriers to communication

+ LISTENING SKILLS

a. Active Listening Skills

b. Providing feedback for clarication

c. Five levels of listening

d. Playback technique - checking for understanding

e. Dealing with negative feedback

f. Questioning techniques / the power of questioning

+ NON-VERBAL COMMUNICATION

a. Apply the right body language at the right time

+ PRESENTATION SKILLS

a. Setting objectives

b. Structuring Your Presentation: The Beginning, the Middle & the End

c. Generation of Ideas for Your Presentation

d. Exercises to build confidence and warm up your voice

e. Creating an immediate impression

f. The final touches

g. The Use of Questions in Presentations

h. Use effective and appropriate visual aids

+ PERSONAL ACTION PLAN

Group Class - AED 1500 / participant

Private - AED 2800 / participant