Coach for Service Performance هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This course focuses on the knowledge and skills to coach team for service performance. It involves developing a coaching plan to close gaps, understanding the techniques for coaching and barriers to learning, and, techniques to monitor and provide feedback on service performance.

Target Audience:

This course is for supervisors and team leaders from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well. 

What You Will Learn:

• Recognise the role of a coach in coaching for service performance
• Prepare coaching plan for inpiduals to address service performance issues
• Demonstrate the use of coaching techniques to address service performance issues
• Monitor progress of inpidual for improvements in service performance

Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions 

Requirements: Employability Skills WSQ – Workplace Literacy Level 4 / O-Level English AND

• 1 year of working experience in a supervisory role (preferably in the service sector) OR
• 3 years of working experience in the service sector (non-supervisory)

Teacher & Student Ratio: 1:25 (maximum capacity)