Cisco® Troubleshooting Cisco® Unified Communications (TVOICE) هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Students learn the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments.

Course Outline

1 - Introduction to Troubleshooting Cisco Unified Communications Solutions

• Identifying Cisco Unified Communications Deployments
• Using Troubleshooting Methodology
• Using Troubleshooting and Monitoring Tools

2 - Cisco Unified Communications Manager Troubleshooting

• Troubleshooting Common Gateway and Endpoint Registration Issues
• Troubleshooting Cisco Unified Communications Manager Availability Issues
• Troubleshooting Database Replication Issues
• Troubleshooting LDAP Integration Issues
• Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
• Lab 2-2: Troubleshooting LDAP Integration Issues

3 - Troubleshooting Call Setup Issues

• Examining Call Setup Issues and Causes
• Troubleshooting On-Premises Single-Site Calling Issues
• Troubleshooting On-Net Multisite Calling Issues
• Troubleshooting Off-Net Calling Issues
• Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
• Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
• Lab 3-3: Troubleshooting Off-Net Calling Issues

4 - SAF and CCD Issues

• Troubleshooting SAF
• Troubleshooting CCD
• Lab 3-4: Troubleshooting Globalized Call Routing Issues
• Lab 4-1: Troubleshooting SAF Client and Forwarder Issues

5 - Troubleshooting Cisco Unified Communications Manager Features and Application Issues

• Troubleshooting Device Mobility Issues
• Troubleshooting Cisco Extension Mobility Issues
• Troubleshooting Cisco Unified Mobility Issues
• Troubleshooting Cisco Unified Communications Manager Native Presence Issues
• Lab 5-1: Troubleshooting Device Mobility Issues
• Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
• Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
• Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues

6 - Voice Quality and Media Resources Issues

• Troubleshooting MOH Issues
• Troubleshooting MTP Issues
• Troubleshooting Issues with Conferences
• Troubleshooting Transcoder Issues
• Troubleshooting Issues with RSVP Agents
• Troubleshooting Voice Quality Issues
• Lab 6-1: Troubleshooting MOH Issues
• Lab 6-2: Troubleshooting Transcoder Issues
• Lab 6-3: Troubleshooting Issues with RSVP Agents

Related Certifications:

• Cisco Certified Network Professional (CCNP): Voice

Related Exams:

• Troubleshooting Cisco Unified Communications (TVOICE)