Business Etiquette and Professionalism هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The CBP™ Business Etiquette and Professionalism Certification develops the concept of business etiquette and the proper etiquette practices for different business scenarios. You will learn the etiquette requirements for meeting, entertaining, telephone, and Internet business interaction scenarios.

Additionally, the CBP™ Business Etiquette and Professionalism certification module addresses etiquette challenges when doing business in a multi-cultural environment.

Who Should Attend

This course is recommended for human resources, business leaders, senior executives, managers, supervisors, and front-line workers.

Prerequisites

This course is designed for the student who has little or no experience. 

What You Will Receive

Students will receive an official course manual for post class reference and review.

Certification Preparation

This module prepares candidates to sit the Certified Business Professional exam - C40-509

Follow-up Courses

• Leadership
• Customer Service Series
• Sales Series
• Business Communication Series

Course Outline: CBP™ Business Etiquette and Professionalism 

Module 1: Introduction to Business Etiquette

• ƒIntroduction to Business Etiquette
• ƒThe ABC’s of Etiquette
• ƒDeveloping a Culture of Excellence
• ƒThe Principles of Exceptional Work Behavior
• ƒThe Role of Good Manners in Business
• ƒEnduring Words

Module 2: Greeting and Introductions

• ƒGuidelines for Receptionists
• ƒMaking Introductions and Greeting People
• ƒGreeting Components
• ƒThe Protocol of Shaking Hands
• ƒIntroductions
• ƒIntroductory Scenarios
• ƒAddressing Inpiduals

Module 3: Meeting and Board Room Protocol

• ƒGuidelines for Planning a Meeting
• ƒBefore the Meeting
• ƒOn the Day of the Meeting
• ƒGuidelines for Attending a Meeting

           > For the Chairperson

           > For Attendees

           > For Presenters

Module 4: Business Ethics

• ƒEthics in the Workplace
• ƒThe Challenge of Business Ethics
• ƒCreating an Ethical Compass
• ƒBusiness Ethics Advantages
• ƒEthical Issues
• ƒPreventing Sexual Harassment
• ƒConflict Resolution Strategies
• ƒChoosing the Appropriate Gift in the Business Environment

Module 5: Entertaining Etiquette

• ƒPlanning a Meal Meeting
• ƒIssuing Invitations
• ƒBusiness Meals Basics
• ƒBasics of Table Etiquette
• ƒHolding & Resting Utensils
• ƒBusiness Dining Etiquette
• ƒMulti-cultural Highlights
• ƒSpecific Food Etiquette Guidelines

Module 6: Telephone Etiquette

• ƒCell Phone Etiquette
• ƒTelephone Etiquette
• ƒMastering the Telephone
• ƒAnswering the Telephone
• ƒActive Listening
• ƒPutting Callers on Hold
• ƒTransferring a Call
• ƒScreening Calls
• ƒTaking a Message
• ƒVoice Mail
• ƒClosing the Call
• ƒWhen Making Calls
• ƒHandling Rude or Impatient Callers

Module 7: Internet and Email Etiquette

• ƒInternet Usage in the Workplace
• ƒE-mail Issues
• ƒNetiquette
• Online Chat Issues
• ƒOnline Chat Guidelines

Module 8: Business Attire and Professionalism

• ƒBusiness Style and Professional Image
• ƒDress Codes
• ƒGuidelines for Appropriate Business Attire
• ƒGrooming for Success
• ƒMulti-cultural Dressing

Module 9: Disability Etiquette

• ƒDisability Etiquette Introduction
• ƒBasic Disability Etiquette Practices
• ƒCourtesies for Wheelchair Users
• ƒCourtesies for Blind or Visually Impaired
• ƒCourtesies for the Deaf
• People with Speech Impairments

Module 10: Multi-cultural Challenges

• ƒMulti-cultural Etiquette
• ƒExamples of Cultural Insensitivity
• ƒCultural Differences and their Effects on Business Etiquette
• ƒCultural Highlight: United Arab Emirates
• Cultural Highlight: China
• ƒCultural Highlight: India