تفاصيل الدورة
The CBP™ Business Communication Certification equips the business professional with the best communication practices and develops business communication as a discipline.
The CBP™ Business Communication certification module explores the study of the process of communication in the business environment, allowing us to understand how to make better choices in our day-to-day communication.
Who Should Attend?
This course is recommended for business leaders, senior executives, managers, supervisors, front-line workers and other professionals who wish to specialize in the business communication business segment.
Prerequisites
This course requires that students meet the following prerequisites:
- The candidate must have a commitment to the pursuit of excellence.
- The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
What you will receive
Students will receive an official course manual for post class reference and review.
Certification Preparation
This module prepares candidates to sit the Certified Business Professional exam – C50-510
Follow-up courses
- Leadership Series
- Sales Series
- Business Etiquette and Professionalism Series
- Customer Service Series
Course Outline: CBP™ Business Communication Service Series
Module 1: Introduction to Business Communication
- ƒWhat is Business Communication?
- ƒA Business Communication Model
- ƒEncoder/Decoder Responsibilities
- ƒMedium vs. Channel
- ƒBarriers to Communication
- ƒStrategies for Overcoming Barriers
- ƒFeedback
- ƒSome Final Questions
- ƒVerbal vs. Non-verbal Communication
Module 2: Structuring Business Communication
- ƒCommunication Basics
- ƒDefining your Message
- ƒAnalyze your Audience
- ƒStucturing your Message
Module 3: Developing a Business Writing Style
- ƒRoles of Written Communication
- ƒGood Written Communication
- ƒCommunication Checklist
- ƒDevelop an Effective Writing Style
Module 4: Types of Business Writing
- Letter and Memo Formats
- ƒBusiness Letters
- ƒLetter Format Styles
- ƒBusiness Memos
- ƒGood News and Persuasive Correspondence
- ƒPositive Messages
- ƒPersuasive Messages
- ƒManaging Report Writing
- ƒParts of a Report
- ƒE-Mail Communication
- ƒSending an E-Mail
- ƒForwardng an E-Mail
- ƒE-Mail Basics
- ƒUse Sensory Language
- ƒConfidentiality and Copyright Clause
- ƒNetiquette
- ƒOnline Communication
Module 5: Writing for Special Circumstances
- ƒWhat is Tactful Writing?
- ƒRules for Tactful Writing
- ƒWriting a Bad News Letter
- ƒWhy the Need for Persuasive Writing?
- ƒStrategies for Persuasive Writing
- ƒWriting a Persuasive Letter
Module 6: Developing Oral Communication Skills
- ƒGuidelines for Effective Oral Communication.
- ƒPlanning
- ƒKey components to Enhance Oral Communication
- ƒElements of Good Oral Communication
- ƒPrinciples of Effective Speeches
- ƒSpeech Styles or Delivery Formats
- ƒActive Listening and Observation
Module 7: Doing Business on the Telephone
- ƒTelephone Etiquette
- ƒAnswering the Telephone Courteously
- ƒWhat to Tell the Caller
- ƒHandling Rude or Impatient Callers
- ƒScreening Calls
- ƒTaking Messages
- ƒTelepone Fundamentals
- ƒEnd Conversation Gracefully
- ƒChecking Messages and Returning Calls
Module 8: Non-Verbal Communication
- ƒImportance of Non-Verbal Communication in Business
- ƒBody Language
- ƒPhysical Contact
- Physical Distance
- ƒPresenting a Professional Image
- ƒHow the Business Env
Module 9: Developing Effective Presentation Skills
- ƒThe Different Types of Presentations
- ƒInformative Presentations
- ƒPersuasive Presentations
- ƒGoodwill Presentations
- ƒPresentation Anxiety
- ƒAppropriate Attire for Presentations
- ƒConsideration of Context and Culture
- ƒCritical Points When Preparing for a Presentation
- ƒSimple Techniques for Using Visual Aids
- ƒWhat is a Visual Aid?
- ƒTips for Preparing and Using Visual Aids
- ƒThe Importance of the Use of Technology in a Presentation
- ƒThe Importance of a Presentation Checklist
- ƒWhat to Include on the Checklist
Module 10: Conflict and Disagreement in Business Communication
- ƒUnderstanding Conflict
- ƒThe Role of Values
- ƒConflict Resolution Values
- ƒConflict Resolution Styles
- ƒSelecting a Conflict Resolution Style
- ƒConflict Resolution Strategies
- ƒActive Listening
- ƒTips for Active Listening
- ƒBefore Listening
- ƒDuring Listening
- ƒThe Manager’s ResponsibilitiesMediation
- ƒCross-Cultural Challenges
- ƒResponsibility of the CrossCultural Communicator
نبذة عن معهد New Horizons Singapore
Whether the training is for one individual or several hundred employees in multiple locations across the globe, New Horizons has a training program to fit any company or any individual need. We deliver a full range of technical, application and business skills training solutions. Our training ranges from basic application and desktop productivity tools (i.e., Project, Excel, PowerPoint) to complex and integrated business systems (i.e., information security, ITIL, Microsoft, Cisco and Novell). New Horizons offers classroom, mentored and distance learning options for virtually every desktop application used in the world of business
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