Advanced Employee Relations هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

• Define Employee Relations from a legal perspective and link it with the labour law
• Use the legal and ethical approach in dealing with personal issues of employees
• Conduct reliable opinion surveys aimed at assessing organizational health
• Provide tangible support to other HR functions in establishing and implementing a fair performance management culture
• Implement a recognition system aimed at enhancing employee retention
• List the main steps in dispute resolutions and use them to protect both employees and the organization
• Establish a code of conduct and compliance culture in the organization

• Understanding Employee Relations (ER)
• The Importance of Knowing the Labour Law
• The Labour Law Definition of Employee Relations
• Employee Rights and Responsibilities
• Accountabilities for Employers and Organizations
• The Importance of Balancing Rights of Both Parties
• Managing Personal Issues
• The Definition of a Personal Issue
• Deciding on Counselling Tactics
• The Importance of Drawing the Line between Coaching and Counselling
• Approaches to Counselling
• Providing Counsel without Harming Organizational Interests and Accountabilities
• When to Avoid or Refuse Providing Counsel
• The Responsibilities of ER Counsellors
• Employee Surveys
• The Difference between Opinion and Morale Surveys
• Approaches to Measuring Morale Surveys
• The Use of Subjective and Objective Data
• The Main Key Performance Indicators in Morale Surveys
• Establishing an Employee Morale Index
• Performance Management (PM)
• The Role of ER in Managing Performance
• The Components of a Fair Performance Management System
• Measuring the Tangibles: How to Use Goals and Targets in a PM System
• Measuring the Intangibles: The Role of Competencies and Values in Measuring Performance
• Employee Recognition
• The Essentials of a Recognition Program
• Tangible and Intangible Rewards
• Linking Performance with Pay: The Role of ER
• Dealing with Underperformers
• Dispute Resolution
• The Definition of a Dispute
• Differences between Disputes, Conflicts and Differences of Opinion
• What the Labour Law Says about Disputes
• The Policy and Procedure for Dispute Resolution
• The Main Steps in Resolving Disputes
• Escalating Disputes: What to Do When Disputes Are Irreconcilable
• Codes of Conduct and Compliance
• The Definition of a Code of Conduct
• The Role of ER in Establishing Codes of Conduct
• The Main Sections in a Code of Conduct Manual
• Compliance Issues: The Role of ER